{"id":11849,"date":"2023-05-31T06:00:00","date_gmt":"2023-05-31T03:00:00","guid":{"rendered":"https:\/\/rockvell.com\/?p=11849"},"modified":"2023-05-31T14:19:34","modified_gmt":"2023-05-31T11:19:34","slug":"uzrun-gunahindan-bet%c9%99r-keysi-uz%c9%99rind%c9%99n-real-time-must%c9%99ri-m%c9%99mnuniyy%c9%99tsizliyi","status":"publish","type":"post","link":"https:\/\/rockvell.com\/?p=11849","title":{"rendered":"\u201c\u00dczr\u00fcn g\u00fcnah\u0131ndan bet\u0259r\u201d keysi \u00fcz\u0259rind\u0259n Real-time m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259t(sizliy)i"},"content":{"rendered":"\n

\u201c\u00dczr\u00fcn g\u00fcnah\u0131ndan bet\u0259r\u201d keysi \u00fcz\u0259rind\u0259n Real-time m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259t(sizliy)i<\/strong><\/p>\n\n\n\n

Bu yax\u0131nlarda Harvard Business Review jurnal\u0131nda oxudum ki, m\u00fc\u015ft\u0259ril\u0259rin 97%-i h\u0259r hans\u0131 mal v\u0259 xidm\u0259td\u0259n naraz\u0131 olanda bunu dem\u0259k \u0259v\u0259zin\u0259 yazma\u011fa \u00fcst\u00fcnl\u00fck verirl\u0259r.<\/strong> Bizd\u0259, Az\u0259rbaycanda da bel\u0259dir. Uzun m\u00fcdd\u0259t m\u00fc\u015ft\u0259ril\u0259rl\u0259 direkt \u0259laq\u0259d\u0259 olan biri kimi dey\u0259 bil\u0259r\u0259m ki, biz \u00fcmumiyy\u0259tl\u0259 n\u0259d\u0259ns\u0259 \u00fcz\u0259 dem\u0259yi sevmirik. M\u0259n \u0130dealda i\u015fl\u0259y\u0259nd\u0259 pulun qal\u0131\u011f\u0131n\u0131 kassird\u0259n ist\u0259m\u0259y\u0259 utan\u0131b gedib facebookda 2 a4-l\u00fck \u015fikay\u0259t yazanlar var idi. V\u0259 ya t\u0259rsin\u0259. Uzun \u015fikay\u0259t yazan adam\u0131 \u00e7a\u011f\u0131r\u0131rd\u0131n ki, d\u0259rdini bir d\u0259 dilind\u0259n dinl\u0259y\u0259s\u0259n, g\u0259lirdi 3-4 c\u00fcml\u0259d\u0259n o t\u0259r\u0259f\u0259 ke\u00e7\u0259 bilmirdi. T\u0259bii ki, m\u0259s\u0259l\u0259nin ba\u015fqa t\u0259r\u0259fl\u0259ri d\u0259 var. Amma biz\u0259 bu maraql\u0131 deyil. Marketoloq ill\u0259rl\u0259 formala\u015fm\u0131\u015f x\u00fcsusiyy\u0259ti d\u0259yi\u015fm\u0259k \u0259v\u0259zin\u0259 m\u00f6vcud \u015f\u0259rtl\u0259r daxilind\u0259 \u00e7\u0131x\u0131\u015f yolu tapmal\u0131d\u0131r. \u00c7\u00fcnki bunun \u0259ksi m\u00fcmk\u00fcnd\u00fcr, amma daha m\u0259sr\u0259flidir.<\/p>\n\n\n

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Bu yaz\u0131da m\u0259n sizinl\u0259 x\u00fcsusil\u0259 d\u0259 b\u00f6hran d\u00f6vr\u00fcnd\u0259 real-time m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti v\u0259 m\u0259mnuniyy\u0259tsizliyi haqq\u0131nda dan\u0131\u015facam. Bunu is\u0259 Siz\u0259 \u00f6t\u0259n h\u0259ft\u0259 qar\u015f\u0131la\u015fd\u0131\u011f\u0131m real keys \u00fcz\u0259rind\u0259n t\u0259svir etm\u0259y\u0259 \u00e7al\u0131\u015facam. Ona q\u0259d\u0259r is\u0259 b\u0259zi maraql\u0131 m\u0259lumatlar\u0131 Sizinl\u0259 b\u00f6l\u00fc\u015fm\u0259k ist\u0259yir\u0259m.<\/p>\n\n\n\n

Bilirsiniz ki, b\u00f6hran d\u00f6vr\u00fcnd\u0259 insanlar aqressiv olurlar. Ham\u0131 n\u0259d\u0259ns\u0259 daim naraz\u0131 olur. Bel\u0259 \u0259r\u0259f\u0259d\u0259 balaca bir q\u0131\u011f\u0131lc\u0131m laz\u0131md\u0131r ki, bel\u0259 insanlar b\u00fct\u00fcn aqressiyalar\u0131n\u0131 Sizin mal v\u0259 ya xidm\u0259tinizin \u00fcz\u0259rin\u0259 t\u00f6ks\u00fcn. Amma \u0259ksi olan halda da \u00e7ox u\u011furlu olmaq \u015fans\u0131n\u0131z var. Y\u0259ni Siz insan\u0131n \u0259s\u0259bi oldu\u011fu bir vaxtda onun hans\u0131sa mal v\u0259 ya xidm\u0259t haqq\u0131nda problemini yerind\u0259c\u0259 h\u0259ll ed\u0259 bils\u0259niz, 2qat m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti qazan\u0131rs\u0131n\u0131z. 1) Sizl\u0259 \u0259laq\u0259li \u015fikay\u0259ti h\u0259ll edib m\u00fc\u015ft\u0259rini xo\u015fb\u0259xt edirsiniz 2) Bununla yana\u015f\u0131 onun \u0259s\u0259bl\u0259rini d\u0259 sakitl\u0259\u015fdirmi\u015f olursunuz, hans\u0131 ki, sizinl\u0259 \u0259laq\u0259li deyildi. Buna g\u00f6r\u0259 d\u0259 indiki \u015f\u0259raitd\u0259 m\u00fc\u015ft\u0259rini \u015fikay\u0259t etdiyi andaca raz\u0131 salma\u011fa \u00e7al\u0131\u015fmaq laz\u0131md\u0131r. \u0130ndi m\u00fc\u015ft\u0259rinin \u0259linin alt\u0131nda h\u0259r c\u00fcr imkan var ki, 5 d\u0259qiq\u0259nin i\u00e7ind\u0259 problemini b\u00fct\u00fcn d\u00fcnya il\u0259 bir el\u0259sin. Okean\u0131n o t\u0259r\u0259find\u0259n bu t\u0259r\u0259fin\u0259 kimi ham\u0131ya sosial \u015f\u0259b\u0259k\u0259l\u0259r vasit\u0259sil\u0259 s\u0259s salmaq m\u00fcmk\u00fcnd\u00fcr. \u0130\u015f-i\u015fd\u0259n ke\u00e7\u0259nd\u0259n sonra Siz m\u0259s\u0259l\u0259ni h\u0259ll ets\u0259niz d\u0259, m\u00fc\u015ft\u0259ri haqs\u0131z \u00e7\u0131xsa da uduzan t\u0259r\u0259f Siz olacaqs\u0131n\u0131z. B\u0259s xarici dild\u0259 des\u0259k, \u201creal-time customer satisfaction\u201d \u00fc\u00e7\u00fcn n\u0259l\u0259r\u0259 fikir verm\u0259liyik?<\/p>\n\n\n\n

\u00dcmumiyy\u0259tl\u0259 bir \u015feyi unutmay\u0131n ki, insanlar m\u0259mnun olduqca daha az geri-d\u00f6n\u00fcm edirl\u0259r, n\u0259inki m\u0259mnun olmayanda. Bu nisb\u0259t h\u0259tta 20\/80 aras\u0131d\u0131r. \u0130nsan bel\u0259dir, d\u0259yi\u015fdir\u0259c\u0259k g\u00fcc\u00fcm\u00fcz \u00e7ox azd\u0131r. Ona g\u00f6r\u0259 d\u0259 bunu q\u0259bul etm\u0259liyik. Vision Critical \u015firk\u0259tinin ara\u015fd\u0131rmas\u0131na g\u00f6r\u0259 (HBR-d\u0259n bu haqda oxuya bil\u0259rsiniz) \u0259g\u0259r bir \u015fikay\u0259t h\u0259ll edilm\u0259zs\u0259, m\u00fc\u015ft\u0259ril\u0259in 51%-i \u00e7oxu h\u0259min andan etibar\u0259n m\u00f6vcud \u015firk\u0259ti, brendi t\u0259rk edir. 51% t\u0259rk ed\u0259n m\u00fc\u015ft\u0259ril\u0259rin is\u0259 81%-i \u201cist\u0259s\u0259l\u0259r m\u0259s\u0259l\u0259mi h\u0259ll ed\u0259 bil\u0259rdil\u0259r\u201d deyir.<\/strong> Bu n\u0259 dem\u0259kdir? Dey\u0259k ki, Siz hans\u0131sa mal\u0131 sat\u0131b 1 milyon manat d\u00f6vriyy\u0259 edirsiniz. \u015eikay\u0259t oldu v\u0259 n\u0259tic\u0259d\u0259 Siz 51% m\u00fc\u015ft\u0259rini itirdiniz. Bu 510 000 manat edir. Onlar\u0131n da 81%-i probleml\u0259rini h\u0259ll ets\u0259ydiniz Sizd\u0259 qala bil\u0259rdil\u0259r. Bu is\u0259 413000 manat edir. \u0130ndi d\u00fc\u015f\u00fcn\u00fcn ki, \u015fikay\u0259tin h\u0259ll edilm\u0259si n\u0259 dem\u0259kdir? H\u0259ll ed\u0259r\u0259k ortada 97000 manat\u0131 itirs\u0259niz bel\u0259, 413000 manat\u0131 saxlaya bil\u0259rdiniz. \u018fksi olanda is\u0259 510 000 bird\u0259n itir. \u0130ndi y\u0259qin daha ayd\u0131n oldu ki, niy\u0259 yeni m\u00fc\u015ft\u0259rini qazanmaq m\u00f6vcudu qoruyub saxlamaqdan 6-7 d\u0259f\u0259 daha baha ba\u015fa g\u0259lir. H\u0259m dig\u0259r bir ara\u015fd\u0131rmaya g\u00f6r\u0259 d\u0259 m\u0259mnun m\u00fc\u015ft\u0259ril\u0259r Sizin 6-7 qat baha qiym\u0259t\u0259 qazand\u0131\u011f\u0131n\u0131z yeni m\u00fc\u015ft\u0259ril\u0259rd\u0259n \u0259n az 3 d\u0259f\u0259 daha \u00e7ox x\u0259rcl\u0259yirmi\u015f.<\/strong> Bu da ciddi siqnald\u0131r.<\/p>\n\n\n\n

\u0130ndi el\u0259 bir zamanda ya\u015fay\u0131r\u0131q ki, m\u00fc\u015ft\u0259ril\u0259rin \u015fikay\u0259tl\u0259rin\u0259 yeni texnologiyalar vasit\u0259sil\u0259 \u00e7ox tez cavab verm\u0259k m\u00fcmk\u00fcnd\u00fcr. Bu arada ha\u015fiy\u0259 \u00e7\u0131xaraq deyim ki, art\u0131q d\u00fcnyada da m\u00fc\u015ft\u0259rinin ist\u0259nil\u0259n \u015firk\u0259t\u0259 m\u00fcraci\u0259ti \u015firk\u0259t t\u0259r\u0259find\u0259n \u201c\u015fikay\u0259t\u201d kimi q\u0259bul edilir. Y\u0259ni bu s\u00f6z\u0259 el\u0259 d\u0259 neqativ bir s\u00f6z kimi baxmaq laz\u0131m deyil. \u018fslind\u0259 bel\u0259 g\u00f6rm\u0259kl\u0259 \u015firk\u0259t m\u00fc\u015ft\u0259rinin ist\u0259nil\u0259n m\u0259qs\u0259dli m\u00fcraci\u0259tinin n\u0259 d\u0259r\u0259c\u0259d\u0259 d\u0259y\u0259rli olmas\u0131n\u0131 g\u00f6st\u0259rir. Yen\u0259 ba\u015fqa bir ara\u015fd\u0131rmaya g\u00f6r\u0259 m\u00fc\u015ft\u0259rinin \u015fikay\u0259ti \u0259g\u0259r 1 saat i\u00e7ind\u0259 \u00e7\u00f6z\u00fcl\u0259rs\u0259, 85% m\u00fc\u015ft\u0259ri yenid\u0259n \u015firk\u0259tl\u0259 \u0259laq\u0259 yarad\u0131r. Yox \u0259g\u0259r m\u00fc\u015ft\u0259rinin \u015fikay\u0259ti yerind\u0259c\u0259 h\u0259ll edil\u0259rs\u0259, 95% m\u00fc\u015ft\u0259ri o yerd\u0259n ikinci d\u0259f\u0259 d\u0259 al\u0131\u015f-veri\u015f edir. 5% is\u0259 ist\u0259nil\u0259n halda itir, t\u0259\u0259ss\u00fcf ki.<\/p>\n\n\n\n

\u201c\u00dczr\u00fcn g\u00fcnah\u0131ndan daha bet\u0259r\u201d keysi <\/strong><\/p>\n\n\n\n

Yuxar\u0131da yazd\u0131qlar\u0131ma bir\u0259bir n\u00fcmun\u0259 olmasa da, ba\u015f\u0131ma g\u0259l\u0259n bir hadis\u0259 \u00fcz\u0259rind\u0259n real-time m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tinin niy\u0259 vacib oldu\u011funu izah etm\u0259y\u0259 \u00e7al\u0131\u015facam. Daha do\u011frusu 2 hadis\u0259 bar\u0259d\u0259 yazacam.<\/p>\n\n\n\n

Ford servisd\u0259 ba\u015f\u0131ma g\u0259l\u0259n v\u0259 \u015fahidi oldu\u011fum hadis\u0259. <\/p>\n\n\n\n

M\u0259n Ford m\u00fc\u015ft\u0259risiy\u0259m. Avtomobilim d\u0259 al\u0131nan g\u00fcnd\u0259n, ke\u00e7\u0259n ilin fevral\u0131ndan Ford servisd\u0259 qeydiyyatdad\u0131r. Qiym\u0259tl\u0259ri m\u0259n\u0259 g\u00f6r\u0259 \u00e7ox bahad\u0131r, amma n\u0259d\u0259ns\u0259 servis\u0259 getm\u0259y\u0259 \u00fcst\u00fcnl\u00fck verir\u0259m. Daha g\u00fcv\u0259n hissi verir m\u0259n\u0259. Avtomobili bir az s\u00fcr\u0259nd\u0259n sonra qap\u0131lar aras\u0131nda m\u0259sam\u0259nin (zazor \u2013 dem\u0259s\u0259m ba\u015fa d\u00fc\u015fm\u0259y\u0259c\u0259kl\u0259r\u00a0\u00a0) oldu\u011funu g\u00f6rd\u00fcm v\u0259 servis\u0259 m\u00fcraci\u0259t etdim. H\u0259r servis\u0259 ged\u0259nd\u0259 s\u0259n\u0259dl\u0259ri qeydiyyata alan m\u00fc\u015ft\u0259ri t\u0259msil\u00e7isi m\u0259ni dinl\u0259di v\u0259 bu hallar\u0131n ya\u015fand\u0131\u011f\u0131n\u0131, b\u0259z\u0259n satark\u0259n nizamlaman\u0131n laz\u0131m\u0131nca edilm\u0259diyini bildirdi. Eyni zamanda ad\u0259t\u0259n yeni avtomobild\u0259 nizamlama i\u015fl\u0259rinin 4-5 min kilometr\u0259 q\u0259d\u0259r pulsuz qarantiya il\u0259 edildiyini des\u0259 d\u0259, \u00e7al\u0131\u015f\u0131b k\u00f6m\u0259k ed\u0259c\u0259yini dedi v\u0259 etdi. \u00c7\u00fcnki \u00f6z\u00fc d\u0259 bildirdi ki, bu qayda d\u00fczg\u00fcn qayda deyil. M\u0259s\u0259l\u0259n, m\u0259n qap\u0131da m\u0259sam\u0259nin 20 mininci km-d\u0259 g\u00f6rs\u0259m n\u0259 d\u0259yi\u015fir ki? Satandan bir az sonra m\u00fc\u015ft\u0259ri g\u00f6rm\u0259dis\u0259 dem\u0259li i\u015f bitdi? B\u0259s, m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti?! N\u0259is\u0259. \u00c7ox raz\u0131 qald\u0131m. T\u0259msil\u00e7inin jesti v\u0259 anlay\u0131\u015f\u0131 da xo\u015f g\u0259lmi\u015fdi. Halbuki servisd\u0259n ma\u015f\u0131n\u0131 \u00e7\u0131xartmaq ist\u0259yirdim, fikrimd\u0259n da\u015f\u0131nd\u0131m. \u00c7\u00fcnki o yerind\u0259c\u0259 problemimi h\u0259ll etmi\u015fdi. Daha sonra bir az da s\u00fcrd\u00fckd\u0259n sonra bu d\u0259f\u0259 d\u0259 sol qap\u0131larda eyni problemin yarand\u0131\u011f\u0131n\u0131 g\u00f6rd\u00fcm. \u018fvv\u0259lki sa\u011f qap\u0131lar idi. Yen\u0259 servis\u0259 m\u00fcraci\u0259t etdim. Bu d\u0259f\u0259 m\u00fc\u015ft\u0259ri t\u0259msil\u00e7isi ba\u015fqa adam idi. Dedi qaydalara g\u00f6r\u0259 olmaz, qarantiyaya daxil deyil. Uzun s\u00f6hb\u0259td\u0259n, qaydan\u0131n s\u0259hv oldu\u011fundan n\u0259 q\u0259d\u0259r dan\u0131\u015fsam da, xeyri olmad\u0131. M\u00fc\u015ft\u0259ri Xidm\u0259tl\u0259rin\u0259 m\u00fcraci\u0259t etm\u0259mi dedi, ordan da YOX cavab\u0131 g\u0259ldi, getdim r\u0259hb\u0259rl\u0259 d\u0259 g\u00f6r\u00fc\u015fd\u00fcm, 1 h\u0259ft\u0259 vaxt ist\u0259di. 10 g\u00fcn ke\u00e7di geri d\u00f6nm\u0259di, \u00f6z\u00fcm z\u0259ng el\u0259dim, ax\u0131rda qay\u0131td\u0131, al\u0131nm\u0131r, ba\u011f\u0131\u015flay\u0131n. Gedin daha yuxar\u0131 yer\u0259 \u015fikay\u0259t edin, bizlik deyil. Bu m\u0259s\u0259l\u0259l\u0259rd\u0259 sona q\u0259d\u0259r getm\u0259yi sevs\u0259m d\u0259 nec\u0259 oldusa he\u00e7 c\u00fcr gedib \u015fikay\u0259t yaza bilm\u0259dim v\u0259 ax\u0131rda da q\u0259rara g\u0259ldim ki, bu d\u0259f\u0259 art\u0131q servisd\u0259n imtina edim. \u00c7\u00fcnki vaxt da ke\u00e7mi\u015fdi, problem h\u0259ll olmam\u0131\u015fd\u0131. V\u0259 bel\u0259likl\u0259 n\u00f6vb\u0259ti servis vaxt\u0131 yolland\u0131m ki, h\u0259m sonuncu d\u0259f\u0259 servis\u0259 gedim, h\u0259m d\u0259 bir yolla h\u0259r 7000-d\u0259n bir n\u0259l\u0259r d\u0259yi\u015fm\u0259lidir, yoxlanmal\u0131d\u0131r siyah\u0131n\u0131 al\u0131m v\u0259 daha ora getm\u0259yim. Fikirl\u0259\u015fdim ki, ba\u015fqa servis\u0259 ged\u0259r\u0259m. Onsuz da qiym\u0259tl\u0259ri od qiym\u0259tin\u0259 idi.<\/p>\n\n\n\n

N\u0259is\u0259 ki, g\u0259ldim servis\u0259. \u0130\u00e7\u0259rid\u0259 \u0259m\u0259lli s\u0259s-k\u00fcy var idi. M\u0259lum oldu ki, orta ya\u015fl\u0131 bir xan\u0131m yolda olark\u0259n bortda n\u0259ins\u0259 i\u015f\u0131\u011f\u0131 yan\u0131b, yerind\u0259c\u0259 servis\u0259 z\u0259ng edib ki, bu n\u0259dir? T\u0259msil\u00e7i d\u0259 sonra m\u0259lum oldu ki, ingilisc\u0259 ba\u015fa d\u00fc\u015fm\u0259yib dey\u0259 deyib o \u00e7ox \u015feyd\u0259n ola bil\u0259r, Siz g\u0259lin servis\u0259. Xan\u0131m da yolundan olub g\u0259lib t\u0259cili servis\u0259 v\u0259 m\u0259lum olub ki, kapot i\u015far\u0259si imi\u015f. Y\u0259qin a\u00e7\u0131q qal\u0131b, ba\u011flamaq laz\u0131m imi\u015f. \u0130ndi xan\u0131m s\u0259s-k\u00fcy sal\u0131b ki, niy\u0259 bilmirsinizs\u0259, m\u0259ni bura g\u0259tirirsiz adi \u015feyd\u0259n \u00f6tr\u00fc. V\u0259 bel\u0259c\u0259 m\u00fcbahis\u0259 davam edirdi. M\u00fc\u015ft\u0259ri t\u0259msil\u00e7isi d\u0259 \u00e7ooox \u0259s\u0259bi olan m\u00fc\u015ft\u0259ri il\u0259 soyuq, bivec dan\u0131\u015f\u0131rd\u0131 dey\u0259 qad\u0131n daha da hirsl\u0259nirdi. V\u0259 ham\u0131 da y\u0131\u011f\u0131l\u0131\u015f\u0131b qulaq as\u0131rd\u0131. El\u0259c\u0259 d\u0259 m\u0259n xan\u0131mdan sonra oldu\u011fum \u00fc\u00e7\u00fcn n\u00f6vb\u0259mi g\u00f6zl\u0259yirdim v\u0259 qulaq \u015fahidi oldum. Dem\u0259li, bilgisizlikd\u0259n m\u00fc\u015ft\u0259rini servis\u0259 g\u0259tiribl\u0259r, bu ok, ola bil\u0259r. Amma sonradan s\u0259hv oldu\u011fu anla\u015f\u0131l\u0131bsa, m\u00fctl\u0259q \u00fczr ist\u0259m\u0259k laz\u0131md\u0131r. Bunu is\u0259 etm\u0259y\u0259 h\u0259r gecik\u0259n d\u0259qiq\u0259 xan\u0131m daha da \u0259s\u0259bil\u0259\u015firdi. Sonda m\u00fc\u015ft\u0259ri t\u0259msil\u00e7isin\u0259 sakitc\u0259 dedim ki, \u00fczr ist\u0259 bit\u0259c\u0259k s\u00f6hb\u0259t. \u00dczr ist\u0259di, amma \u00fczr\u00fc el\u0259 formada ist\u0259di ki, m\u00fc\u015ft\u0259ri xan\u0131m farsca 2 c\u00fcml\u0259 dedi, ard\u0131ndan da t\u0259rc\u00fcm\u0259 el\u0259m\u0259y\u0259 ba\u015flad\u0131. T\u0259rc\u00fcm\u0259 bel\u0259 idi \u2013 \u201c\u00fczr\u00fcn g\u00fcnah\u0131ndan daha bet\u0259r\u201d. S\u00f6z a\u00e7\u0131q deyim \u00e7ox xo\u015fuma g\u0259ldi, ilk d\u0259f\u0259 idi e\u015fidirdim.\u00a0\u00a0N\u0259is\u0259ki xan\u0131m bu c\u00fcr \u00fczr\u00fc q\u0259bul etm\u0259di, m\u00fc\u015ft\u0259ri xidm\u0259tl\u0259rind\u0259n bir q\u0131z \u00e7a\u011f\u0131rd\u0131lar, o da Allah saxlam\u0131\u015f g\u0259lib \u00e7\u0131xd\u0131 v\u0259 s\u0259ssiz yar\u0131m saat m\u00fc\u015ft\u0259riy\u0259 qulaq asd\u0131, bir s\u00f6z dem\u0259d\u0259n g\u0259lin m\u0259niml\u0259 yuxar\u0131 qalxaq dedi v\u0259 m\u00fc\u015ft\u0259ri yenid\u0259n \u0259s\u0259bil\u0259\u015fdi. Bir k\u0259s xan\u0131ma d\u00fczg\u00fcn izah ed\u0259 bilmirdi. V\u0259 o \u0259r\u0259f\u0259d\u0259 m\u0259n k\u00f6hn\u0259 t\u0259msil\u00e7imi g\u00f6rd\u00fcm v\u0259 ona \u00f6z m\u0259s\u0259l\u0259mi, y\u0259ni qap\u0131lar\u0131n nizamlanmas\u0131n\u0131 dedim, imtina etdikl\u0259rini bildirdim. Bilirsiniz n\u0259 oldu? H\u0259min m\u00fc\u015ft\u0259ri t\u0259msil\u00e7isi he\u00e7 bir problemsiz o m\u0259s\u0259l\u0259ni aradan qald\u0131rtd\u0131 v\u0259 ma\u015f\u0131n\u0131 m\u0259n\u0259 t\u0259hvil verdi. V\u0259 m\u0259n bu d\u0259f\u0259 d\u0259 servisd\u0259n \u00e7\u0131xmad\u0131m. Siyah\u0131n\u0131 da g\u00f6t\u00fcrm\u0259dim. H\u0259r\u0259k\u0259ti \u00e7ox xo\u015fuma g\u0259ldi. M\u0259mnun qald\u0131m.<\/p>\n\n\n\n

Biz yuxar\u0131dak\u0131 2 f\u0259rqli hadis\u0259d\u0259n n\u0259l\u0259ri \u00f6yr\u0259ndik:<\/strong><\/p>\n\n\n\n

    \n
  • Naraz\u0131 m\u00fc\u015ft\u0259rini sonacan dinl\u0259m\u0259k laz\u0131md\u0131r, q\u0259tiyy\u0259n s\u00f6z\u00fcn\u00fc k\u0259sib onun \u0259ksin\u0259 getm\u0259k olmaz<\/li>\n\n\n\n
  • S\u0259hv etmisinizs\u0259, gecikm\u0259d\u0259n \u00fczr ist\u0259m\u0259k laz\u0131md\u0131r, s\u0259mimi olub q\u0259bul ets\u0259niz Sizi anlayacaqd\u0131r<\/li>\n\n\n\n
  • Naraz\u0131 m\u00fc\u015ft\u0259rinin problemini h\u0259ll ed\u0259 bil\u0259n adama y\u00f6n\u0259ltm\u0259k laz\u0131md\u0131r. Bu Siz deyilsinizs\u0259, onun da \u00f6z\u00fcn\u00fcz\u00fcn d\u0259 vaxt\u0131n\u0131 almay\u0131n.<\/li>\n\n\n\n
  • M\u00fc\u015ft\u0259riy\u0259 naraz\u0131 oldu\u011fu halda hara \u015fikay\u0259t ed\u0259 bil\u0259c\u0259yini d\u0259qiq bildirin<\/li>\n\n\n\n
  • H\u0259ll ed\u0259 bilm\u0259diyiniz, qaydalarla qorunan hans\u0131sa bir hadis\u0259d\u0259 bel\u0259 \u0259n az\u0131ndan m\u00fc\u015ft\u0259rinin t\u0259r\u0259find\u0259 oldu\u011funuzu hiss etdirin. \u018flinizd\u0259n g\u0259l\u0259ni edin, m\u00fc\u015ft\u0259ri \u0259v\u0259zini 2qat \u00e7\u0131xacaq, \u0259min olun<\/li>\n\n\n\n
  • Naraz\u0131 m\u00fc\u015ft\u0259rinin \u015fikay\u0259tini sona kimi t\u0259qib edin. M\u0259s\u0259l\u0259n, m\u0259n \u0259min\u0259m ki, o naraz\u0131 xan\u0131m getdi \u015fikay\u0259t \u0259riz\u0259si yazd\u0131, amma ona o \u0259riz\u0259nin n\u0259tic\u0259si haqq\u0131nda m\u0259lumat verilm\u0259y\u0259c\u0259k. Halbuki, o xan\u0131ma z\u0259ng olsa, \u015fikay\u0259ti \u0259sas\u0131nda kimins\u0259 t\u00f6hm\u0259t al\u0131nmas\u0131, \u015firk\u0259tin n\u0259 bilim m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti kodeksind\u0259 n\u0259l\u0259rins\u0259 d\u0259yi\u015fdiyi bilins\u0259, m\u00fc\u015ft\u0259rinin g\u00f6z\u00fcnd\u0259 qalxmaq v\u0259 t\u0259krar onu qazanmaq imkan\u0131 \u0259ld\u0259 ed\u0259rsiniz.<\/li>\n<\/ul>\n\n\n\n

    Bug\u00fcnl\u00fck bu q\u0259d\u0259r. N\u00f6vb\u0259ti yaz\u0131lara q\u0259d\u0259r \u00e7al\u0131\u015f\u0131n salamat qal\u0131n, m\u00fc\u015ft\u0259ril\u0259rinizi is\u0259 incitm\u0259yin. B\u0259d\u0259li \u00e7ox a\u011f\u0131r olur.<\/p>\n\n\n\n

    Rafiq Hunaltay<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

    \u201c\u00dczr\u00fcn g\u00fcnah\u0131ndan bet\u0259r\u201d keysi \u00fcz\u0259rind\u0259n Real-time m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259t(sizliy)i Bu yax\u0131nlarda Harvard Business Review jurnal\u0131nda oxudum ki, m\u00fc\u015ft\u0259ril\u0259rin 97%-i h\u0259r hans\u0131 mal v\u0259 xidm\u0259td\u0259n naraz\u0131 olanda bunu dem\u0259k \u0259v\u0259zin\u0259 yazma\u011fa \u00fcst\u00fcnl\u00fck verirl\u0259r. Bizd\u0259, Az\u0259rbaycanda da bel\u0259dir. Uzun m\u00fcdd\u0259t…<\/p>\n","protected":false},"author":2,"featured_media":11850,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[50],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts\/11849"}],"collection":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11849"}],"version-history":[{"count":1,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts\/11849\/revisions"}],"predecessor-version":[{"id":11851,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts\/11849\/revisions\/11851"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/media\/11850"}],"wp:attachment":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11849"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=11849"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=11849"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}