{"id":14939,"date":"2023-08-22T09:00:00","date_gmt":"2023-08-22T06:00:00","guid":{"rendered":"https:\/\/rockvell.com\/?p=14939"},"modified":"2023-08-22T00:05:56","modified_gmt":"2023-08-21T21:05:56","slug":"aviabiletl%c9%99rin-d%c9%99yisdirilm%c9%99si-v%c9%99-ya-geri-qaytarilmasi-nec%c9%99-h%c9%99yata-kecirilir","status":"publish","type":"post","link":"https:\/\/rockvell.com\/?p=14939","title":{"rendered":"Aviabiletl\u0259rin d\u0259yi\u015fdirilm\u0259si v\u0259 ya geri qaytar\u0131lmas\u0131 nec\u0259 h\u0259yata ke\u00e7irilir?"},"content":{"rendered":"\n

Aviabiletl\u0259rin d\u0259yi\u015fdirilm\u0259si v\u0259 ya geri qaytar\u0131lmas\u0131 nec\u0259 h\u0259yata ke\u00e7irilir?<\/strong><\/p>\n\n\n\n

Avia\u015firk\u0259tl\u0259r t\u0259r\u0259find\u0259n g\u00f6st\u0259ril\u0259n xidm\u0259tl\u0259r sah\u0259sind\u0259 istehlak\u00e7\u0131larda yaranan suallar\u0131n b\u00f6y\u00fck bir qismi biletl\u0259rin d\u0259yi\u015fdirilm\u0259si v\u0259 yaxud geri qaytar\u0131lmas\u0131 il\u0259 ba\u011fl\u0131 olur. \u0130stehlak\u00e7\u0131lar\u0131 narahat ed\u0259n m\u0259qamlar \u0259sas\u0259n d\u0259y\u0259ri \u0259vv\u0259lc\u0259d\u0259n \u00f6d\u0259nilmi\u015f, lakin istifad\u0259 edilm\u0259mi\u015f v\u0259 ya qism\u0259n istifad\u0259 edilmi\u015f (gedi\u015f-d\u00f6n\u00fc\u015f bileti birlikd\u0259 al\u0131nd\u0131qda v\u0259 bu istiqam\u0259tl\u0259r \u00fczr\u0259 olan biletl\u0259rin yaln\u0131z birind\u0259n istifad\u0259 edildikd\u0259) biletl\u0259r \u00fczr\u0259 da\u015f\u0131ma m\u0259bl\u0259\u011finin s\u0259rni\u015fin\u0259 v\u0259 ya h\u00fcquqi \u015f\u0259xs\u0259 (t\u0259\u015fkilata) geri qaytar\u0131lmas\u0131 hallar\u0131 il\u0259 \u0259laq\u0259lidir. \u0130stehlak\u00e7\u0131 m\u00fcraci\u0259tl\u0259rini n\u0259z\u0259r\u0259 alaraq, bu m\u0259qal\u0259d\u0259 \u201cAz\u0259rbaycan Hava Yollar\u0131” QSC-d\u0259n al\u0131nan biletl\u0259rin d\u0259yi\u015fdirilm\u0259si v\u0259 yaxud geri qaytar\u0131lmas\u0131 il\u0259 ba\u011fl\u0131 \u015f\u0259rtl\u0259r bar\u0259d\u0259 m\u0259lumat veril\u0259c\u0259k.<\/p>\n\n\n

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\u0130lk olaraq qeyd etm\u0259k laz\u0131md\u0131r ki, \u201cAz\u0259rbaycan Hava Yollar\u0131” QSC-d\u0259n al\u0131nan biletl\u0259rin d\u0259yi\u015fdirilm\u0259si v\u0259 yaxud geri qaytar\u0131lmas\u0131 h\u0259min avia\u015firk\u0259tin \u201cS\u0259rni\u015finl\u0259rin, baqaj\u0131n v\u0259 y\u00fckl\u0259rin da\u015f\u0131nmas\u0131\u201d qaydalar\u0131 il\u0259 t\u0259nziml\u0259nir. Bu qaydalar hava da\u015f\u0131malar\u0131na dair beyn\u0259lxalq h\u00fcquqi s\u0259n\u0259dl\u0259r\u0259, Beyn\u0259lxalq M\u00fclki Aviasiya T\u0259\u015fkilat\u0131n\u0131n (ICAO) v\u0259 Beyn\u0259lxalq Hava N\u0259qliyyat\u0131 Assosiasiyas\u0131n\u0131n (IATA) t\u00f6vsiy\u0259l\u0259rin\u0259, \u201cAviasiya haqq\u0131nda\u201d Az\u0259rbaycan Respublikas\u0131n\u0131n Qanununa v\u0259 Az\u0259rbaycan Respublikas\u0131n\u0131n dig\u0259r normativ h\u00fcquqi s\u0259n\u0259dl\u0259rin\u0259 uy\u011fun i\u015fl\u0259nib haz\u0131rlan\u0131b. Bu qaydalar avia\u015firk\u0259tin hava g\u0259mil\u0259rind\u0259 s\u0259rni\u015fin, baqaj v\u0259 y\u00fckl\u0259rin da\u015f\u0131nmas\u0131 \u015f\u0259rtl\u0259rini, habel\u0259 s\u0259rni\u015fin, baqaj v\u0259 y\u00fckl\u0259rin hava n\u0259qliyyat\u0131 il\u0259 da\u015f\u0131nmas\u0131 zaman\u0131, bu da\u015f\u0131malara aidiyy\u0259ti olan xidm\u0259tl\u0259r d\u0259 daxil olmaqla, subyektl\u0259rin m\u0259suliyy\u0259t prinsipi v\u0259 normalar\u0131n\u0131 m\u00fc\u0259yy\u0259n edir.<\/p>\n\n\n\n

Qaydalara \u0259sas\u0259n, s\u0259rni\u015fin k\u00f6n\u00fcll\u00fc olaraq u\u00e7u\u015fdan imtina edirs\u0259 (k\u00f6n\u00fcll\u00fc olaraq bileti qaytar\u0131rsa), m\u0259bl\u0259\u011fin qaytar\u0131lmas\u0131 biletin al\u0131nd\u0131\u011f\u0131 yerd\u0259 h\u0259yata ke\u00e7irilir v\u0259 tarifl\u0259rin t\u0259tbiqi qaydalar\u0131 il\u0259 t\u0259nziml\u0259nir. Y\u0259ni bilet avia\u015firk\u0259tin r\u0259smi sayt\u0131ndan elektron qaydada al\u0131n\u0131bsa, biletl\u0259rin geri qaytar\u0131lmas\u0131 prosesi avia\u015firk\u0259tin \u00c7a\u011fr\u0131 M\u0259rk\u0259zin\u0259 yaz\u0131l\u0131 \u015f\u0259kild\u0259 (elektron po\u00e7t: callcenter@azal.az<\/strong>) m\u00fcraci\u0259t etm\u0259kl\u0259 apar\u0131l\u0131r v\u0259 bu m\u0259bl\u0259\u011f yaln\u0131z bilet al\u0131nark\u0259n \u00f6d\u0259ni\u015f edilmi\u015f karta qaytar\u0131l\u0131r. Bilet avia\u015firk\u0259tin r\u0259smi sat\u0131\u015f ofisl\u0259rind\u0259n v\u0259 ya turizm agentliyind\u0259n al\u0131n\u0131bsa, istehlak\u00e7\u0131 \u0259yani s\u00fcr\u0259td\u0259 bileti ald\u0131\u011f\u0131 yer\u0259 m\u00fcraci\u0259t ed\u0259r\u0259k onu qaytara v\u0259 ya d\u0259yi\u015fdir\u0259 bil\u0259r. Lakin n\u0259z\u0259r\u0259 almaq laz\u0131md\u0131r ki, bu geri qaytar\u0131lma prosesl\u0259ri m\u00fc\u0259yy\u0259n sinif v\u0259 tarif\u0259 m\u0259nsub geri qaytar\u0131la bil\u0259n v\u0259 istifad\u0259 olunmam\u0131\u015f biletl\u0259r \u00fc\u00e7\u00fcn n\u0259z\u0259rd\u0259 tutulub. U\u00e7u\u015fdan \u0259n az\u0131 60 d\u0259qiq\u0259 \u0259vv\u0259l t\u0259krar yer t\u0259xsis (bron) etm\u0259k v\u0259 ya bileti qaytarmaq ist\u0259y\u0259n s\u0259rni\u015fin qeydiyyata g\u0259lm\u0259mi\u015f s\u0259rni\u015fin (\u201cNo-show\u201d) hesab olunur v\u0259 h\u0259min bilet qaytar\u0131lm\u0131r.<\/p>\n\n\n\n

Biletl\u0259rin geri qaytar\u0131lmas\u0131 m\u00fcxt\u0259lif tarifl\u0259r v\u0259 hallar \u00fczr\u0259 apar\u0131l\u0131r. Avia\u015firk\u0259tin sat\u0131\u015fda \u201clow cost\u201d dediyimiz daha ucuz qiym\u0259tli biletl\u0259ri var ki, bunlar \u201cButa Budget\u201d, \u201cButa Standart\u201d v\u0259 \u201cButa Super\u201d olaraq 3 se\u00e7imd\u0259 t\u0259klif olunur. \u201cButa Budget\u201d m\u00fc\u0259yy\u0259n hallar istisna olmaqla (m\u0259s\u0259l\u0259n, pandemiya d\u00f6vr\u00fcn\u0259 t\u0259sad\u00fcf etmi\u015f bu tarifli biletl\u0259r geri qaytar\u0131l\u0131b), geri qaytar\u0131lm\u0131r v\u0259 d\u0259yi\u015fdirilmir. \u201cButa Standart\u201d v\u0259 \u201cButa Super\u201d u\u00e7u\u015fdan \u0259vv\u0259l 75% m\u0259bl\u0259\u011find\u0259 c\u0259rim\u0259 il\u0259 geri qaytar\u0131l\u0131r, u\u00e7u\u015fdan sonra, y\u0259ni u\u00e7u\u015f ba\u015fa \u00e7at\u0131b v\u0259 bilet istifad\u0259 edilm\u0259yibs\u0259, bu biletl\u0259rin qaytar\u0131lmas\u0131na icaz\u0259 verilmir. U\u00e7u\u015fdan \u0259vv\u0259l \u201cButa Standart\u201d v\u0259 \u201cButa Super\u201d biletl\u0259rinin tarixi 60 avro c\u0259rim\u0259 \u00f6d\u0259nilm\u0259kl\u0259 d\u0259yi\u015fdiril\u0259 bil\u0259r.<\/p>\n\n\n\n

\u018fg\u0259r istehlak\u00e7\u0131 a\u015fa\u011f\u0131da qeyd olunmu\u015f hallarla ba\u011fl\u0131 da\u015f\u0131nmadan imtina etmi\u015fdirs\u0259, \u00f6d\u0259ni\u015f m\u0259bl\u0259\u011fi m\u00fctl\u0259q qaydada istehlak\u00e7\u0131ya geri qaytar\u0131lmal\u0131d\u0131r:<\/p>\n\n\n\n

– Avia\u015firk\u0259t s\u0259rni\u015finin yer t\u0259xsis (bron) etdiyi v\u0259 bilet r\u0259smil\u0259\u015fdirdiyi reysi t\u0259xir\u0259 salm\u0131\u015f, l\u0259\u011fv etmi\u015f v\u0259 l\u0259ngitmi\u015fdirs\u0259;<\/p>\n\n\n\n

– S\u0259rni\u015fin \u00fc\u00e7\u00fcn t\u0259yinat m\u0259nt\u0259q\u0259si, yola d\u00fc\u015fm\u0259, yaxud dayanacaq olan m\u0259nt\u0259q\u0259d\u0259 hava g\u0259misinin enm\u0259si l\u0259\u011fv edilmi\u015fdirs\u0259;<\/p>\n\n\n\n

– Xidm\u0259t sinfi d\u0259yi\u015fdirilmi\u015fdirs\u0259;<\/p>\n\n\n\n

– \u018fvv\u0259lc\u0259d\u0259n t\u0259xsis (bron) edilmi\u015f yer\u0259 m\u00fcvafiq yer t\u0259qdim edilm\u0259mi\u015fdirs\u0259;<\/p>\n\n\n\n

– \u018fvv\u0259lki reysin qeyd olundu\u011fu biletd\u0259 g\u00f6st\u0259ril\u0259n v\u0259 s\u0259rni\u015finin t\u0259sdiql\u0259nmi\u015f t\u0259xsisi olan reys\u0259 ke\u00e7idi t\u0259min edilm\u0259mi\u015fdirs\u0259.<\/p>\n","protected":false},"excerpt":{"rendered":"

Aviabiletl\u0259rin d\u0259yi\u015fdirilm\u0259si v\u0259 ya geri qaytar\u0131lmas\u0131 nec\u0259 h\u0259yata ke\u00e7irilir? Avia\u015firk\u0259tl\u0259r t\u0259r\u0259find\u0259n g\u00f6st\u0259ril\u0259n xidm\u0259tl\u0259r sah\u0259sind\u0259 istehlak\u00e7\u0131larda yaranan suallar\u0131n b\u00f6y\u00fck bir qismi biletl\u0259rin d\u0259yi\u015fdirilm\u0259si v\u0259 yaxud geri qaytar\u0131lmas\u0131 il\u0259 ba\u011fl\u0131 olur. \u0130stehlak\u00e7\u0131lar\u0131 narahat ed\u0259n m\u0259qamlar \u0259sas\u0259n d\u0259y\u0259ri…<\/p>\n","protected":false},"author":2,"featured_media":14940,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[40],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts\/14939"}],"collection":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14939"}],"version-history":[{"count":1,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts\/14939\/revisions"}],"predecessor-version":[{"id":14941,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts\/14939\/revisions\/14941"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/media\/14940"}],"wp:attachment":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14939"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=14939"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=14939"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}