{"id":20369,"date":"2024-01-25T05:00:00","date_gmt":"2024-01-25T02:00:00","guid":{"rendered":"https:\/\/rockvell.com\/?p=20369"},"modified":"2024-01-25T12:23:53","modified_gmt":"2024-01-25T09:23:53","slug":"azercell-in-must%c9%99ri-m%c9%99mnuniyy%c9%99ti-indeksi-94-i-otub","status":"publish","type":"post","link":"https:\/\/rockvell.com\/?p=20369","title":{"rendered":"Azercell-in M\u00fc\u015ft\u0259ri M\u0259mnuniyy\u0259ti indeksi 94%-i \u00f6t\u00fcb"},"content":{"rendered":"\n

Azercell-in M\u00fc\u015ft\u0259ri M\u0259mnuniyy\u0259ti indeksi 94%-i \u00f6t\u00fcb<\/strong><\/p>\n\n\n\n

Lider mobil operator \u018flaq\u0259 M\u0259rk\u0259zinin 2023-c\u00fc il \u00fczr\u0259 n\u0259tic\u0259l\u0259rini a\u00e7\u0131qlay\u0131b.<\/em><\/p>\n\n\n\n

M\u00fc\u015ft\u0259ril\u0259rin\u0259 operativ v\u0259 keyfiyy\u0259tli \u015f\u0259kild\u0259 xidm\u0259t g\u00f6st\u0259rm\u0259yi h\u0259d\u0259fl\u0259y\u0259n Azercell m\u00fcraci\u0259tl\u0259rin vaxtl\u0131-vaxt\u0131nda cavabland\u0131r\u0131lmas\u0131n\u0131, el\u0259c\u0259 d\u0259 m\u00fc\u015ft\u0259ril\u0259r t\u0259r\u0259find\u0259n ir\u0259li s\u00fcr\u00fcl\u0259n b\u00fct\u00fcn t\u0259klif v\u0259 \u015f\u0259rhl\u0259rin diqq\u0259tl\u0259 ara\u015fd\u0131r\u0131lmas\u0131n\u0131 t\u0259min etm\u0259y\u0259 m\u00fcv\u0259ff\u0259q olub.<\/p>\n\n\n

\n
\"\"<\/figure><\/div>\n\n\n

2023-c\u00fc il \u0259rzind\u0259 Azercell-in \u018flaq\u0259 M\u0259rk\u0259zi \u00fcmumilikd\u0259 3 milyona yax\u0131n z\u0259ng q\u0259bul edib. Daxil olan m\u00fcraci\u0259tl\u0259r ortalama il\u0259 2 d\u0259qiq\u0259 20 saniy\u0259 \u0259rzind\u0259 cavabland\u0131r\u0131l\u0131b ki, bu da d\u00fcnyada q\u0259bul edilmi\u015f 6-7 d\u0259qiq\u0259 standart\u0131 il\u0259 m\u00fcqayis\u0259d\u0259 y\u00fcks\u0259k g\u00f6st\u0259ricidir. <\/p>\n\n\n\n

T\u0259qdim etdiyi xidm\u0259t keyfiyy\u0259tini daha da art\u0131rma\u011f\u0131 h\u0259d\u0259fl\u0259y\u0259n Azercell bu sah\u0259d\u0259 \u00f6n\u0259mli texnoloji yeniliy\u0259 d\u0259 imza at\u0131b. \u015eirk\u0259t \u00f6t\u0259n ilin noyabr ay\u0131nda Az\u0259rbaycan dilind\u0259 tam spektr xidm\u0259ti g\u00f6st\u0259r\u0259n s\u00fcni z\u0259ka \u0259sasl\u0131 ilk virtual assistenti istifad\u0259y\u0259 verib. M\u00fc\u015ft\u0259ril\u0259ri \u018flaq\u0259 M\u0259rk\u0259zinin operatorlar\u0131na y\u00f6nl\u0259ndirm\u0259d\u0259n bir \u00e7ox servisi d\u0259rhal \u00f6z\u00fc h\u0259yata ke\u00e7ir\u0259n  AiCell adl\u0131 bot abun\u0259\u00e7i sor\u011fular\u0131n\u0131 daha operativ \u015f\u0259kild\u0259 emal etm\u0259y\u0259 d\u0259st\u0259k olur. Bununla da Azercell daha q\u0131sa m\u00fcdd\u0259t \u0259rzind\u0259 daha \u00e7ox m\u00fcraci\u0259t cavabland\u0131r\u0131r v\u0259 eyni zamanda, m\u00fc\u015ft\u0259ril\u0259rinin vaxt\u0131na q\u0259na\u0259t edir. Qeyd ed\u0259k ki, virtual assistentin \u00fcnsiyy\u0259t funksiyalar\u0131 v\u0259 xidm\u0259t imkanlar\u0131 daima geni\u015fl\u0259ndirilir v\u0259 yax\u0131n bir ne\u00e7\u0259 ay \u0259rzind\u0259 bota daha iki \u00f6z\u00fcn\u0259xidm\u0259t funksiyas\u0131 \u0259lav\u0259 edil\u0259c\u0259k.<\/p>\n\n\n\n

Eyni zamanda, Azercell r\u0259q\u0259msal kanallar vasit\u0259sil\u0259 d\u0259 fasil\u0259siz xidm\u0259t g\u00f6st\u0259rm\u0259y\u0259 davam edib. \u00d6t\u0259n il \u0259rzind\u0259 \u015firk\u0259t\u0259 onlayn kanallar \u00fcz\u0259rind\u0259n 1,5 milyona yax\u0131n m\u00fcraci\u0259t daxil olub ki,  onlardan t\u0259xmin\u0259n 440 000-i sosial \u015f\u0259b\u0259k\u0259l\u0259rd\u0259n \u00fcnvanland\u0131r\u0131l\u0131b. Haz\u0131rda Azercell-in m\u00fc\u015ft\u0259ri xidm\u0259tl\u0259ri Facebook,  Instagram, Twitter, LinkedIn v\u0259 YouTube platformalar\u0131nda f\u0259aliyy\u0259t g\u00f6st\u0259rir.  <\/p>\n\n\n\n

M\u00fc\u015ft\u0259ri Xidm\u0259tl\u0259ri sah\u0259sind\u0259 beyn\u0259lxalq standartlara uy\u011fun f\u0259aliyy\u0259t g\u00f6st\u0259r\u0259n Azercell \u00f6t\u0259n il \u201cISO 18295-1:2017 : \u018flaq\u0259 M\u0259rk\u0259zl\u0259rinin idar\u0259 edilm\u0259si sah\u0259sind\u0259 uy\u011funluq\u201d sertifikat\u0131na da layiq g\u00f6r\u00fcl\u00fcb.<\/p>\n\n\n\n

Yuxar\u0131da ad\u0131 \u00e7\u0259kil\u0259n t\u0259dbirl\u0259rin n\u0259tic\u0259si olaraq 2023-c\u00fc il \u0259rzind\u0259 Azercell-in \u018flaq\u0259 M\u0259rk\u0259zinin M\u00fc\u015ft\u0259ri M\u0259mnuniyy\u0259ti indeksi 94,9%-\u0259 \u00e7at\u0131b ( d\u00fcnya standartlar\u0131na \u0259sas\u0259n 85%-d\u0259n yuxar\u0131 olan n\u0259tic\u0259 art\u0131q \u00e7ox y\u00fcks\u0259k g\u00f6st\u0259rici kimi hesab olunur). <\/p>\n\n\n\n

Xat\u0131rladaq ki, Azercell-in Telefon M\u0259rk\u0259zi il\u0259 7\/24 rejimind\u0259 \u00e7al\u0131\u015fan *1111 q\u0131sa n\u00f6mr\u0259si, el\u0259c\u0259 d\u0259  012-4904949 (Fakturas\u0131z X\u0259tt abun\u0259\u00e7il\u0259r \u00fc\u00e7\u00fcn) v\u0259 012-4905252 (Faktural\u0131 X\u0259tt abun\u0259\u00e7il\u0259r \u00fc\u00e7\u00fcn)  \u015f\u0259h\u0259r n\u00f6mr\u0259l\u0259ri vasit\u0259sil\u0259, h\u0259m\u00e7inin Kabinetim t\u0259tbiqi \u00fcz\u0259rind\u0259n onlayn \u0259laq\u0259 saxlamaq m\u00fcmk\u00fcnd\u00fcr.<\/p>\n","protected":false},"excerpt":{"rendered":"

Azercell-in M\u00fc\u015ft\u0259ri M\u0259mnuniyy\u0259ti indeksi 94%-i \u00f6t\u00fcb Lider mobil operator \u018flaq\u0259 M\u0259rk\u0259zinin 2023-c\u00fc il \u00fczr\u0259 n\u0259tic\u0259l\u0259rini a\u00e7\u0131qlay\u0131b. M\u00fc\u015ft\u0259ril\u0259rin\u0259 operativ v\u0259 keyfiyy\u0259tli \u015f\u0259kild\u0259 xidm\u0259t g\u00f6st\u0259rm\u0259yi h\u0259d\u0259fl\u0259y\u0259n Azercell m\u00fcraci\u0259tl\u0259rin vaxtl\u0131-vaxt\u0131nda cavabland\u0131r\u0131lmas\u0131n\u0131, el\u0259c\u0259 d\u0259 m\u00fc\u015ft\u0259ril\u0259r t\u0259r\u0259find\u0259n ir\u0259li s\u00fcr\u00fcl\u0259n b\u00fct\u00fcn…<\/p>\n","protected":false},"author":2,"featured_media":20370,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts\/20369"}],"collection":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=20369"}],"version-history":[{"count":2,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts\/20369\/revisions"}],"predecessor-version":[{"id":20372,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts\/20369\/revisions\/20372"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/media\/20370"}],"wp:attachment":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20369"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=20369"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=20369"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}