{"id":34766,"date":"2025-04-04T06:00:00","date_gmt":"2025-04-04T03:00:00","guid":{"rendered":"https:\/\/rockvell.com\/?p=34766"},"modified":"2025-04-04T13:18:35","modified_gmt":"2025-04-04T10:18:35","slug":"ot%c9%99n-il-azercell-in-telefon-m%c9%99rk%c9%99zinin-must%c9%99ri-m%c9%99mnuniyy%c9%99ti-indeksi-95-%c9%99-catib","status":"publish","type":"post","link":"https:\/\/rockvell.com\/?p=34766","title":{"rendered":"\u00d6t\u0259n il Azercell-in Telefon M\u0259rk\u0259zinin m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti indeksi 95%-\u0259 \u00e7at\u0131b"},"content":{"rendered":"\n

\u00d6t\u0259n il Azercell-in Telefon M\u0259rk\u0259zinin m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti indeksi 95%-\u0259 \u00e7at\u0131b<\/strong><\/p>\n\n\n\n

Azercell-in \u018flaq\u0259 M\u0259rk\u0259zi 2024-c\u00fc ild\u0259 telefon z\u0259ngl\u0259ri, s\u0259sli virtual assistent, \u00e7at bot v\u0259 onlayn \u00e7at kimi m\u00fcxt\u0259lif kommunikasiya kanallar\u0131 vasit\u0259sil\u0259 4 milyondan \u00e7ox m\u00fcraci\u0259ti cavabland\u0131r\u0131b\u044e<\/p>\n\n\n\n

\u0130l \u0259rzind\u0259 Azercell-in Telefon M\u0259rk\u0259zi 3 milyona yax\u0131n z\u0259ng q\u0259bul edib. Bir z\u0259ngin orta g\u00f6zl\u0259m\u0259 m\u00fcdd\u0259ti 35 saniy\u0259, orta cavablama vaxt\u0131 is\u0259 2.5 d\u0259qiq\u0259 t\u0259\u015fkil edib. Bu da q\u0259bul edilmi\u015f beyn\u0259lxalq standart \u00a0il\u0259 m\u00fcqayis\u0259d\u0259 (6-7 d\u0259qiq\u0259) y\u00fcks\u0259k g\u00f6st\u0259ricidir. Z\u0259ngl\u0259r \u0259sas\u0259n tarifl\u0259r, internet paketl\u0259ri, r\u0259q\u0259msal xidm\u0259tl\u0259r, m\u00fc\u015ft\u0259r\u0259k xidm\u0259tl\u0259r\u0259 dair m\u0259lumatlar, n\u00f6mr\u0259 il\u0259 ba\u011fl\u0131 \u0259m\u0259liyyatlar, balans v\u0259 cari kampaniyalar il\u0259 \u0259laq\u0259dar olub.<\/p>\n\n\n

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Dig\u0259r t\u0259r\u0259fd\u0259n Az\u0259rbaycan dilind\u0259 tam spektr xidm\u0259t g\u00f6st\u0259r\u0259n s\u00fcni z\u0259ka \u0259sasl\u0131 ilk virtual assistent \u201cAicell\u201din m\u00fcraci\u0259tl\u0259ri h\u0259ll etm\u0259 prosesl\u0259ri d\u0259 \u00f6t\u0259n il \u0259rzind\u0259 davaml\u0131 olaraq t\u0259kmill\u0259\u015fdirilib. N\u0259tic\u0259d\u0259 2024-c\u00fc ilin sonuna Telefon M\u0259rk\u0259zin\u0259 daxil olan m\u00fcraci\u0259tl\u0259rin t\u0259xmin\u0259n 17%-i operatorlara y\u00f6nl\u0259ndirm\u0259d\u0259n s\u00fcni z\u0259ka t\u0259r\u0259find\u0259n cavabland\u0131r\u0131b. Bu da \u00f6z n\u00f6vb\u0259sind\u0259 daha q\u0131sa m\u00fcdd\u0259t \u0259rzind\u0259 daha \u00e7ox m\u00fcraci\u0259tin cavabland\u0131r\u0131lmas\u0131na, h\u0259m\u00e7inin m\u00fc\u015ft\u0259ril\u0259rin vaxt\u0131na q\u0259na\u0259t edilm\u0259sin\u0259 d\u0259st\u0259k olub. \u00d6t\u0259n il abun\u0259\u00e7il\u0259rin \u201cAicell\u201d il\u0259 \u00fcnsiyy\u0259t\u0259 mara\u011f\u0131 daha da artaraq 78.5%-\u0259 \u00e7at\u0131b, botun istifad\u0259\u00e7i ist\u0259kl\u0259rini d\u00fczg\u00fcn anlama s\u0259viyy\u0259si is\u0259 96.6% t\u0259\u015fkil edib.<\/p>\n\n\n\n

Azercell-in r\u0259q\u0259msal \u00fcnsiyy\u0259t kanallar\u0131 da m\u00fc\u015ft\u0259ril\u0259rl\u0259 effektiv \u0259laq\u0259 qurmaqda m\u00fch\u00fcm rol oynay\u0131b. \u00c7at m\u0259rk\u0259zi ilboyu \u00fcmumilikd\u0259 750 000-d\u0259n \u00e7ox m\u00fcraci\u0259ti cavabland\u0131r\u0131b, bunlardan t\u0259xmin\u0259n 103 000-i \u201cFacebook\u201d v\u0259 \u201cInstagram\u201d \u00fcz\u0259rind\u0259n daxil olan \u015f\u0259xsi mesajlar t\u0259\u015fkil edib. F\u0259rdi m\u00fcraci\u0259tl\u0259rl\u0259 yana\u015f\u0131, \u201cFacebook\u201d, \u201cInstagram\u201d, \u201cYouTube\u201d, \u201cLinkedIn\u201d v\u0259 \u201cTikTok\u201d sosial \u015f\u0259b\u0259k\u0259l\u0259rind\u0259 380 000-\u0259 yax\u0131n m\u00fc\u015ft\u0259ri \u015f\u0259rhi d\u0259 cavabland\u0131r\u0131l\u0131b.<\/p>\n\n\n\n

\u00d6t\u0259n ilin dekabr ay\u0131nda lider mobil operator telekommunikasiya bazar\u0131nda daha bir ilk\u0259 imza ataraq m\u00fc\u015ft\u0259ri sor\u011fular\u0131n\u0131 operativ v\u0259 fasil\u0259siz cavabland\u0131rmaq \u00fc\u00e7\u00fcn \u201cAI Chat Bot\u201d h\u0259llini d\u0259 istifad\u0259y\u0259 verib. \u201cAzercell\u201d mobil t\u0259tbiqi daxilind\u0259 s\u00fcni z\u0259ka texnologiyas\u0131 \u0259sas\u0131nda i\u015fl\u0259y\u0259n bu h\u0259ll m\u00fc\u015ft\u0259ri sor\u011fular\u0131n\u0131 24\/7 rejimind\u0259 cavabland\u0131r\u0131r. S\u00fcni z\u0259ka assistentl\u0259rinin \u00fcmumi m\u00f6vzularla ba\u011fl\u0131 daxil olan m\u00fcraci\u0259tl\u0259ri yerind\u0259 cavabland\u0131rmas\u0131 \u018flaq\u0259 M\u0259rk\u0259zinin t\u0259msil\u00e7il\u0259rin\u0259 abun\u0259\u00e7il\u0259r\u0259 daha f\u0259rdil\u0259\u015fmi\u015f xidm\u0259t g\u00f6st\u0259rm\u0259y\u0259 imkan verib.<\/p>\n\n\n\n

2024-c\u00fc ild\u0259 Azercell-in Telefon M\u0259rk\u0259zinin m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti indeksi 95%-\u0259 \u00e7at\u0131b.  Bu g\u00f6st\u0259rici q\u0259bul edilmi\u015f beyn\u0259lxalq standard say\u0131lan 85%-d\u0259n 10% y\u00fcks\u0259kdir.<\/p>\n\n\n\n

Azercell-in t\u0259qdim etdiyi xidm\u0259tin keyfiyy\u0259tinin daha bir g\u00f6st\u0259ricisi lider mobil operatorun \u0259ld\u0259 etdiyi beyn\u0259lxalq uy\u011funluq sertifikat\u0131d\u0131r. \u00d6t\u0259n ilin mart ay\u0131nda \u201cT\u00dcV Austria Az\u0259rbaycan\u201d MMC t\u0259r\u0259find\u0259n h\u0259yata ke\u00e7iril\u0259n keyfiyy\u0259t auditinin n\u0259tic\u0259si olaraq Azercell \u201cISO 10002:2018 (Keyfiyy\u0259tin idar\u0259 olunmas\u0131 \u2014 M\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti \u2013 M\u00fc\u0259ssis\u0259l\u0259rd\u0259 \u015fikay\u0259tl\u0259r\u0259 bax\u0131lmas\u0131na dair t\u0259limatlar) beyn\u0259lxalq standart\u0131na uy\u011funluq sertifikat\u0131na layiq g\u00f6r\u00fcl\u00fcb. Qeyd ed\u0259k ki, bu sertifikat m\u00fc\u015ft\u0259ril\u0259r t\u0259r\u0259find\u0259n ir\u0259li s\u00fcr\u00fcl\u0259n t\u0259klif v\u0259 \u015f\u0259rhl\u0259rin diqq\u0259tl\u0259 ara\u015fd\u0131r\u0131lmas\u0131n\u0131, el\u0259c\u0259 d\u0259 \u015fikay\u0259tl\u0259r\u0259 bax\u0131lmas\u0131 prosesinin davaml\u0131 t\u0259hlilini t\u0259min ed\u0259n \u015firk\u0259tl\u0259r\u0259 verilir.<\/p>\n\n\n\n

7\/24 abun\u0259\u00e7il\u0259rin sor\u011fular\u0131n\u0131 q\u0259bul ed\u0259n Azercell-in Telefon M\u0259rk\u0259zin\u0259 *1111 q\u0131sa n\u00f6mr\u0259si, el\u0259c\u0259 d\u0259 (012) 4904949 (Fakturas\u0131z X\u0259tt abun\u0259\u00e7il\u0259ri \u00fc\u00e7\u00fcn) v\u0259 (012) 4905252 (Faktural\u0131 X\u0259tt abun\u0259\u00e7il\u0259ri \u00fc\u00e7\u00fcn) \u015f\u0259h\u0259r n\u00f6mr\u0259l\u0259ri vasit\u0259sil\u0259 m\u00fcraci\u0259t etm\u0259k m\u00fcmk\u00fcnd\u00fcr.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u00d6t\u0259n il Azercell-in Telefon M\u0259rk\u0259zinin m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti indeksi 95%-\u0259 \u00e7at\u0131b Azercell-in \u018flaq\u0259 M\u0259rk\u0259zi 2024-c\u00fc ild\u0259 telefon z\u0259ngl\u0259ri, s\u0259sli virtual assistent, \u00e7at bot v\u0259 onlayn \u00e7at kimi m\u00fcxt\u0259lif kommunikasiya kanallar\u0131 vasit\u0259sil\u0259 4 milyondan \u00e7ox m\u00fcraci\u0259ti cavabland\u0131r\u0131b\u044e…<\/p>\n","protected":false},"author":2,"featured_media":2504,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts\/34766"}],"collection":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=34766"}],"version-history":[{"count":1,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts\/34766\/revisions"}],"predecessor-version":[{"id":34767,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts\/34766\/revisions\/34767"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/media\/2504"}],"wp:attachment":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=34766"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=34766"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=34766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}