{"id":39368,"date":"2025-08-14T07:00:00","date_gmt":"2025-08-14T04:00:00","guid":{"rendered":"https:\/\/rockvell.com\/?p=39368"},"modified":"2025-08-14T13:31:12","modified_gmt":"2025-08-14T10:31:12","slug":"azercell-in-elaq%c9%99-m%c9%99rk%c9%99zi-2025-ci-ilin-ilk-yarisinda25-milyondan-cox-muraci%c9%99t-q%c9%99bul-edib","status":"publish","type":"post","link":"https:\/\/rockvell.com\/?p=39368","title":{"rendered":"Azercell-in \u018flaq\u0259 M\u0259rk\u0259zi 2025-ci ilin…."},"content":{"rendered":"\n

Azercell-in \u018flaq\u0259 M\u0259rk\u0259zi 2025-ci ilin ilk yar\u0131s\u0131nda2,5 milyondan \u00e7ox m\u00fcraci\u0259t q\u0259bul edib<\/strong><\/p>\n\n\n\n

Mobil operator m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti \u00fczr\u0259 beyn\u0259lxalq standartlardan \u00fcst\u00fcn n\u0259tic\u0259l\u0259r \u0259ld\u0259 edib<\/em><\/strong><\/p>\n\n\n\n

2025-ci ilin ilk alt\u0131 ay\u0131 \u0259rzind\u0259 \u201cAzercell Telekom\u201dun m\u00fc\u015ft\u0259ri xidm\u0259tl\u0259ri kanallar\u0131 \u00fcz\u0259rind\u0259n 2,5 milyondan \u00e7ox m\u00fcraci\u0259t qeyd\u0259 al\u0131n\u0131b. Bu d\u00f6vrd\u0259 Telefon M\u0259rk\u0259zin\u0259 1.5 milyona yax\u0131n z\u0259ng daxil olub. Onlayn M\u00fc\u015ft\u0259ri Xidm\u0259tl\u0259ri is\u0259 \u00fcmumilikd\u0259 400 min sor\u011funu cavabland\u0131r\u0131b. Bu sor\u011fular\u0131n 224 mini \u015firk\u0259tin \u201cFacebook\u201d, \u201cInstagram\u201d, \u201cLinkedIn\u201d, \u201cX\u201d v\u0259 \u201cTikTok\u201d sosial media hesablar\u0131 vasit\u0259sil\u0259 qeyd\u0259 al\u0131n\u0131b. Eyni zamanda, Azercell-in mobil t\u0259tbiqin\u0259 inteqrasiya edilmi\u015f s\u00fcni intellekt \u0259sasl\u0131 \u201cAI Chat Bot\u201d 800 min\u0259 yax\u0131n m\u00fcraci\u0259ti emal edib.<\/p>\n\n\n\n

Telefon M\u0259rk\u0259zin\u0259 daxil olan z\u0259ngl\u0259rin ortalama cavabland\u0131r\u0131lma m\u00fcdd\u0259ti 2 d\u0259qiq\u0259 45 saniy\u0259 t\u0259\u015fkil edib ki, bu da \u00a06-7 d\u0259qiq\u0259lik beyn\u0259lxalq standart il\u0259 m\u00fcqayis\u0259d\u0259 t\u0259qrib\u0259n iki d\u0259f\u0259 q\u0131sad\u0131r. Sor\u011fular \u0259sas\u0259n internet paketl\u0259ri, n\u00f6mr\u0259 il\u0259 ba\u011fl\u0131 \u0259m\u0259liyyatlar, balans v\u0259 \u00f6d\u0259ni\u015f m\u0259s\u0259l\u0259l\u0259ri, tarif planlar\u0131 \u00a0v\u0259 dig\u0259r xidm\u0259tl\u0259ri \u0259hat\u0259 edib.<\/p>\n\n\n

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Azercell-in Az\u0259rbaycan dilind\u0259 tam spektr xidm\u0259t g\u00f6st\u0259r\u0259n s\u00fcni intellekt \u0259sasl\u0131 ilk virtual assistenti olan \u201cAicell\u201d d\u0259 art\u0131q m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tin\u0259 \u00f6z t\u00f6hf\u0259sini verir. Bel\u0259 ki, Telefon M\u0259rk\u0259zin\u0259 m\u00fcraci\u0259t etmi\u015f m\u00fc\u015ft\u0259ril\u0259rin 84%-in sor\u011fusu \u201cAicell\u201d t\u0259r\u0259find\u0259n emal edilib. M\u0259lumatland\u0131rma, xidm\u0259tl\u0259rin aktivl\u0259\u015fdirilm\u0259si v\u0259 deaktivl\u0259\u015fdirilm\u0259si daxil olmaqla, 10 istiqam\u0259t \u00fczr\u0259 xidm\u0259t g\u00f6st\u0259r\u0259n virtual assistent M\u0259rk\u0259z\u0259 daxil olmu\u015f z\u0259ngl\u0259rin 17%-ni m\u00fcst\u0259qil \u015f\u0259kild\u0259 cavabland\u0131r\u0131b, dig\u0259r sor\u011fular\u0131 is\u0259 aidiyy\u0259ti \u00fczr\u0259 y\u00f6nl\u0259ndirib.<\/p>\n\n\n\n

\u00d6t\u0259n ilin dekabr ay\u0131nda \u201cAzercell\u201d mobil t\u0259tbiqind\u0259 istifad\u0259y\u0259 veril\u0259n \u201cAI Chat Bot\u201d is\u0259 istifad\u0259\u00e7il\u0259rin ist\u0259kl\u0259rini 90% d\u0259qiqlikl\u0259 anlayaraq onlar\u0131n 68%-ni birba\u015fa cavabland\u0131r\u0131b. 24\/7 rejimd\u0259 f\u0259aliyy\u0259t g\u00f6st\u0259r\u0259n bu r\u0259q\u0259msal h\u0259ll dig\u0259r sor\u011fular\u0131 Onlayn M\u00fc\u015ft\u0259ri Xidm\u0259tl\u0259rin\u0259 y\u00f6nl\u0259ndirib.<\/p>\n\n\n\n

Bu n\u0259tic\u0259l\u0259r Azercell-in y\u00fcks\u0259k xidm\u0259t keyfiyy\u0259tini v\u0259 innovasiyalara \u0259saslanan m\u00fc\u015ft\u0259ri y\u00f6n\u00fcml\u00fc yana\u015fmas\u0131n\u0131 \u0259ks etdirir. Bel\u0259 ki, Azercell-in  Telefon M\u0259rk\u0259zinin m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti indeksi 93, 2% il\u0259 q\u0259bul edilmi\u015f beyn\u0259lxalq standartdan (85%) \u00fcst\u00fcn olub.<\/p>\n\n\n\n

Azercell-in t\u0259qdim etdiyi xidm\u0259tin y\u00fcks\u0259k keyfiyy\u0259tinin daha bir g\u00f6st\u0259ricisi mobil operatorun \u0259ld\u0259 etdiyi beyn\u0259lxalq uy\u011funluq sertifikat\u0131d\u0131r. Cari ilin aprel ay\u0131nda \u201cT\u00dcV Austria Az\u0259rbaycan\u201d MMC t\u0259r\u0259find\u0259n h\u0259yata ke\u00e7iril\u0259n keyfiyy\u0259t auditinin n\u0259tic\u0259si olaraq, Azercell ISO 10002:2018 (Keyfiyy\u0259tin idar\u0259 olunmas\u0131 \u2014 M\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti \u2013 M\u00fc\u0259ssis\u0259l\u0259rd\u0259 \u015fikay\u0259tl\u0259rin emal\u0131na dair t\u0259limatlar) beyn\u0259lxalq standart\u0131na uy\u011funluq sertifikat\u0131na layiq g\u00f6r\u00fcl\u00fcb. Bu sertifikat m\u00fc\u015ft\u0259ril\u0259r t\u0259r\u0259find\u0259n ir\u0259li s\u00fcr\u00fcl\u0259n t\u0259klif v\u0259 \u015f\u0259rhl\u0259rin diqq\u0259tl\u0259 ara\u015fd\u0131r\u0131lmas\u0131n\u0131, el\u0259c\u0259 d\u0259 \u015fikay\u0259tl\u0259r\u0259 bax\u0131lmas\u0131 prosesinin davaml\u0131 t\u0259hlilini t\u0259min ed\u0259n \u015firk\u0259tl\u0259r\u0259 verilir.<\/p>\n\n\n\n

Azercell-in Telefon M\u0259rk\u0259zin\u0259 *1111 q\u0131sa n\u00f6mr\u0259si, el\u0259c\u0259 d\u0259 (012) 4904949 (Fakturas\u0131z X\u0259tt abun\u0259\u00e7il\u0259ri \u00fc\u00e7\u00fcn) v\u0259 (012) 4905252 (Faktural\u0131 X\u0259tt abun\u0259\u00e7il\u0259ri \u00fc\u00e7\u00fcn) \u015f\u0259h\u0259r n\u00f6mr\u0259l\u0259ri vasit\u0259sil\u0259 7\/24 rejimd\u0259 m\u00fcraci\u0259t etm\u0259k m\u00fcmk\u00fcnd\u00fcr.<\/p>\n","protected":false},"excerpt":{"rendered":"

Azercell-in \u018flaq\u0259 M\u0259rk\u0259zi 2025-ci ilin ilk yar\u0131s\u0131nda2,5 milyondan \u00e7ox m\u00fcraci\u0259t q\u0259bul edib Mobil operator m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti \u00fczr\u0259 beyn\u0259lxalq standartlardan \u00fcst\u00fcn n\u0259tic\u0259l\u0259r \u0259ld\u0259 edib 2025-ci ilin ilk alt\u0131 ay\u0131 \u0259rzind\u0259 \u201cAzercell Telekom\u201dun m\u00fc\u015ft\u0259ri xidm\u0259tl\u0259ri kanallar\u0131 \u00fcz\u0259rind\u0259n…<\/p>\n","protected":false},"author":2,"featured_media":38194,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts\/39368"}],"collection":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=39368"}],"version-history":[{"count":2,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts\/39368\/revisions"}],"predecessor-version":[{"id":39372,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/posts\/39368\/revisions\/39372"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=\/wp\/v2\/media\/38194"}],"wp:attachment":[{"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=39368"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=39368"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rockvell.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=39368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}